celebritybiz-electronics web store FAQ section

This return policy is applicable to all products with the exception of PS3, cell phones and cell phone accessories. We have NO RETURN policy on PS3, cell phones and cell phone accessories. We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Items may be returned only with prior authorization. All shipping and handling fees are non-refundable with an exception where CelebrityBiz has made an error by shipping and incorrect item to the customer. In this case, Member must contact CelebrityBiz to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. CelebrityBiz must be informed of the receipt of incorrect merchandise within a week of the delivery. Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. Personalized Items: Non-refundable Hollywood Shop believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We at Hollywood Shop has created this privacy statement to demonstrate our commitment to individual privacy. The policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. Whether you participate in an auction via Marketplace, make a donation, or purchase through The Hollywood Shop web site, you agree to the terms and conditions set forth below. In addition, any Participation in the Sellers auction on e-pier, e-Bay, amazon, or ecrater constitutes express agreement with all of the foregoing disclaimers, terms and conditions. Returns We have a No Return Policy. All sales are final. We do not provide refunds or cancellations. All USED merchandise is sold "As Is/Where Is". All NEW equipment is sold with the manufacturer's warranty only. In some cases, we drop ship direct from our suppliers. If a package is delivered from a different address than ours, it is considered a drop shipment. Since all sales are final, buyers who attempt to return a shipment other than to our company's address will be considered as a lost shipment. Please review shipping section below. We take great care in presenting our items, services and caregiver donation descriptions as accurately as possible. Our services and item descriptions are based on the information available to us about the item. It is the responsibility of the buyer to read the item description carefully and contact us if you have any concerns. Payment We accept VISA, MASTERCARD, AMERICAN EXPRESS. Customers can easily process their credit card payment online to send us cash through our customer account center. Credit cards are processed through Intuit Billing Solutions. Intuit is one of the largest, most secure, and trusted credit card verification processing companies in the business. *Please note: If you plan to pay your invoice with a credit card, via our Intuit Bill pay online payment system or via our account center @ https://www.intuitbillpay.com/hollywoodshopsonline, your payment is considered a cash payment. Once we receive your cash payment, your invoice will be marked as paid. For a more details on sending cash payments, please visit the FTC official site. Mail In Payment We also accept Money Order, Cashier and Personal Checks. We also accept a mail in payment for those who prefer to mail in checks or money orders for payment of your order or donation. When money orders are used, shipment is processed as soon as we receive the money order. When checks are used, you can expect a delay until the check clears your bank. This process can take several days depending on your bank. Shipping We use UPS United Parcel Service or USPS United States Postal Service at our discretion. We do not ship outside the United States. We will only ship to a confirmed address. Any request to ship to a different address than what has been provided, will need a signed letter confirming the change. These requests can be mailed or faxed. Hollywood Shops Online and it's owners are not responsible for lost shipments. Damage reporting is the responsibility of the buyer and must contact us within 48 hours. Tracking information: If you require tracking information, please re-visit your invoice online. You may log into the customer account center to get updates on the status of your order, and get tracking information. If you paid via money order or check, you will receive an email providing you with carrier information and a tracking number. Shipping Fees: All shipping and handling fees are non-refundable. Our carriers are fully aware of our "ALL SALES FINAL" policy however in the event of a Refused Delivery: Returns falling under this category willl be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. "Properly Order Completion": Orders will be marked as "properly complete" once we have received all the requirements necessary deemed acceptable by the FTC. PRIVACY STATEMENT We record an IP address on every Credit card payment submission sent through our customer account center. Your recorded IP Address is recorded solely for the security purposes. The recorded IP address will be used as a digital signature allowing permission to process the payment information that has been submitted. IP Address will remain confidential and secure otherwise. Collection of Personal Information Hollywood Shop collects personal information including, without limitations, name, address, e-mail address, telephone, demographic data and member identification number from its members and users. Hollywood Shop may collect such personal information as part of the registration process for members or when members or users submit comments or other correspondence to Hollywood Shop through its web site or otherwise. Additionally, Hollywood Shop may collect personal information through its web site by using cookies or other methods of monitoring web usage. We do not market, sell, or trade this information to any outside companies, but collected information may be shared with our business partners. We may, at times, use the demographic information as a marketing or promotional tool. When we do that, we will make sure it remains entirely anonymous. Cookies Hollywood Shop uses cookies to keep track of its members' and users' activity. The type of cookies we use do not get stored on your computer, rather they expire once the browser is closed. Indemnity/Limitation of Liability. a. Indemnity and Defense. You will defend, indemnify and hold harmless Hollywood Shops and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in our Terms and Conditions policy; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or Seller Taxes or the collection, payment or failure to collect or pay Seller Taxes. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity; and "Seller Taxes" means any and all sales, use, excise, import, export, value added and other taxes and duties assessed, incurred or required to be collected or paid for any reason in connection with any advertisement, offer or sale of products by you on or through the Hollywood Shops Online Site, or otherwise in connection with any action, inaction or omission of you or any of affiliate of yours, or any of your or their respective employees, agents, contractors or representatives. b. Limitation of Liability. HOLLYWOOD SHOPS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PARTICIPATION AGREEMENT, THE SITE, THE SERVICES, THE INABILITY TO USE THE SERVICES, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICES.